Terms and Conditions
1. INTRODUCTION
1.1 When you make a purchase with us, you are agreeing to the following terms and conditions.
1.2 When making a purchase on www.horfawear.com, the responsibility is your own to make sure you are fully aware of these terms and conditions.
1.3 Our terms and conditions can be amended whenever necessary meaning they should be re-read every time a purchase is made. Check the end of our T&C's for the last publish date
2. PAYMENT
2.1 The payment is debited from your account once your order has been verified. If you wish to cancel after placing your order but before shipment, please email support@horfawear.com and we will cancel the order before taking payment.
2.2 If using Paypal, payment is instant. However if you cancel your order before it has been dispatched, and it has already been charged, we will refund in full.
3. CONTRACT OF SALE
3.1 We reserve the right to cancel an order prior to delivery at any time. The contract of sale does not exist until your order has been verified. Once verification has taken place your order status will be changed to "in progress". Even after appearing as "processed", it does not mean a contract of sale is in place as this is just an initial status. Once verification has taken place fully, the contract of sale is official. We reserve the right to decline the order for any reason.
3.3 All contracts made are governed by the laws of England, using only the English language.
4. PRIVACY
4.1 Only necessary information needed to make a purchase is stored. We do NOT store any credit/debit card information, and this is processed across a secure server, using Secure Trading.
4.2 All information left with us is strictly confidential, we do not lease or sell any of your personal information.
4.3 You have the choice to subscribe to our newsletter during the checkout, this information is not used for any purpose other than to share our latest news with you.
4.4 View our current privacy policy: Privacy policy
5. SECURITY
We log your IP at the point of order for the purpose of fraud protection. Orders are scanned for fraud before shipping. If using an alternative shipping address to your billing address, orders may take longer to process as we have to perform as additional checks take place. Any suspicious or fraudulent orders may be disclosed to the relevant authorities on their legal request.
6. DELIVERY
6.1 A delivery estimate is given on the product information screen for each item. Our aim to always stick to this estimate although it may not be possible to meet these deadlines during extremely busy periods or for reasons outside of our control.
6.2 Compensation may be offered if any issues arise with the delivery usually in the form of a refund of postage. If postage was free, a gift voucher to use against your next purchase is most likely. Please note it must be confirmed by the delivery service that a delivery was late before any of the above action can be taken.
6.3 We are partnered with a number of service providers for all of our deliveries. Unfortunately, as with all delivery services, on rare occasions, parcels are not delivered within the specified time, or are lost. In these circumstances, we will do all we can to locate your item and have it delivered. You can also directly contact the delivery service with the tracking number we supply in the dispatch email. If the package is confirmed lost by the delivery service, we will send a replacement or offer a refund. The time periods after which an item can be confirmed as lost depends on the service used:
- Royal Mail Tracked 2 - 10 working days to confirm a lost parcel
- Royal Mail 9am / Tracked 1 - 10 working days to confirm a lost parcel
- Royal Mail International Delivery - 21 working days to confirm a lost parcel
- DHL Express - 10 working days to confirm a lost parcel
- DHL Global Mail - 21 working days to confirm a lost parcel
6.4 A denial of receipt is when a parcel is showing as being signed for with a delivery confirmation being available however the customer denies receiving the parcel. If this arises, we contact the delivery service to confirm the delivery details who will follow up with the customer with written documentation that needs to be completed to confirm that the parcel was not delivered. We will not take any action until the delivery service has given feedback on whether the parcel was successfully delivered.
6.5 Orders shipped that require a signature upon delivery cannot be delivered without a signature. If you miss the delivery, a card will be left with instructions on how to arrange re-delivery, or collection details from your local sorting office.
6.6 In a multiple occupation buildings such as flats, an item is classed as delivered once a signature at the designated address is taken, therefore it is your responsibility to ensure that you are able to receive the parcel at the given delivery address, or to obtain the parcel once delivered from the signatory.
6.7 If a parcel cannot be delivered and is returned to us, we will offer to resend your parcel at no cost. However if undelivered after a number of attempts we reserve the right to charge based on our own judgement.
6.8 Before accepting delivery, check the parcel for damage and foul play. If it appears to have been tampered with, you should refuse delivery. Once signed for, a contract will have been entered to accept the parcel in its delivered state. Therefore we cannot assume liability for any subsequent issues caused by loss or damage however we will use our own judgement and treat each case accordingly.
7. PRICES
7.1 All prices include VAT (Value Added Tax). This is charged at the current UK rate (20%).
7.2 VAT is not payable on international purchases, but this does not affect the amount payable.
7.3 Our prices are subject to change whenever we deem necessary. This is generally decided by a number of factors such as inflation etc.
8. RETURNS AND COOLING OFF PERIOD
8.1 Please make sure that you have read our refund and return policy and understand it fully. This does not affect your statutory consumer rights.
8.2 We always aim to process refunds at the earliest convenience however returns volumes can be volatile dependent on the season. Please allow up to a maximum of 14 days for the refund to be completed.
8.3 Worn items are not eligible under our returns policy.
8.4 Please refer to our up to date returns policy at: HÖRFA returns policy
8.5 Please let us know within 48 hours if a visual defect is found on your item on arrival.
9. COPYRIGHT
9.1 All content on this website remain copyright of HÖRFA. Usage of this material is strictly forbidden unless consent have been given by ourselves.
9.2 If you have any questions regarding these terms and conditions, please contact us before buying.
10. RISK AND TITLE CHANGE
10.1 Risk of loss and damage is assumed by yourself as soon as the products have been delivered.