Frequently Asked Questions (FAQs)

Shipping Information and Payment Details

• When will my order be shipped?

  Order Shipment Information

  Great news, as soon as your order is verified we will ship your product out that very same day. Please Note: All orders placed after 9pm (GMT) will be processed the following working day.
  
  

  Anything more in detail then please email us and we'll be in touch straight away.

• Global Transaction Information

  Global Transactions

  We accept transactions from all over the world and also ship worldwide. You will notice within our site that we have a currency converter of which you can change to the currency of best relevance. We have set this in line with the worlds five most popular currencies GBP, USD, EURO, Australian Dollar and Chinese Yen.

 

Order Details

• Exchange/Returns Policy

  Exchange and Returns Policy

  All purchases can be returned within 60 days of the initial purchase date. We offer free worldwide returns on all orders over £40 - Please contact us via support@horfawear.com where we will then provide you with a free pre-paid label to return items to us. Expedited Shipping charges are non refundable.

  Orders under £40 that you would like to return then please contact support@horfawear.com for further details.

• Can I add or edit my order once transaction is completed?

  Can I add or edit my order once transaction is completed?

  You sure can however this would need to be completed the same day of purchase before 9pm (GMT) or if you placed the order after this time then you would be required to contact us before 8am (GMT)
  
  For further information please contact us via support@horfawear.com

• Are all items protected by warranty?

  Are the items protected by a warranty?

  All of our watches are protected by a one year warranty.
  
  We will happily exchange all items that are faulty and not damaged. For instance, if a dial stops working or the mechanics stop working however we would require proof before sending out a new model. We will happily provide you a pre-paid returns label so that we can check this with our technical department and if we still find it's not working we will dispatch a new model the next working day.
  
  
  

 

Product Specifications and Information

• Watch Movement

  Watch Movement

  All of our watches are Quarts movement.

• Are the watch straps real leather?

  In short, Yes. All of our watch straps made from leather are made from genuine real leather.

• What is the Glass spec?

  What material is our glass made from?

  We source the best materials from around the world. Our glass is made from hardened mineral crystal.

 

Employment Opportunities

• Become a Global Sales Rep

  Become a HÖRFA Sales Rep

  We are always on the lookout for Sales Reps across the world. We offer a generous commission structure of which with a little hard work you can earn up to 40% on sales.